Policies
Office Hours:
- 9:00-5:00 CST/CDT
- Except holidays
Prices:
OneOnTheGo tries to offer competitive prices. Your price is fixed when you place
your order. However, if you place an order and the price drops within a week after the time your
order ships, you may notify us and we will issue a credit for the difference.
Order Fulfillment:
Orders will be processed as they arrive during office hours (above).
Delivery:
Items in stock will be shipped the same day if they are processed by 12:00 pm.
You will be given a delivery estimate when you place your order.
Credit Card Payments:
Credit card funds are captured at the time the order is placed.
If, for some reason, OneOnTheGo cannot deliver your order, you will receive a full refund.
If you prefer, payment by other means can be arranged by contacting OneOnTheGo directly.
Credit card data supplied online is collected by a secured shopping cart service using SSL encryption. You can verify this by
noting the lock icon in your browser or the https:// prefix in the shopping cart URL.
Credit card data taken manually is used only for order processing and is shredded immediately afterward.
Invoiced Payments:
If you choose payment method Invoice, you will be invoiced for payment.
Orders paid by check will be held until the check clears. A cashier's check or money order may
be used to avoid this delay.
Online Orders:
An email message will confirm your order and provide a reference number.
You must supply an email address for this purpose. You will miss the confirmation
if the address is incorrect.
Email Orders:
Email orders may be paid by credit card, check or money order.
Do not put your credit card data in the email message. Instead, let us
call you for your credit card information.
Your credit card will be charged and a confirming email message will be sent by email.
Phone Orders:
Phone orders may be placed by calling 662-234-0492.
An email confirmation will be provided if you wish.
Mail-in Orders:
Mail-in orders may be paid by
Shipping:
We normally ship by the most economical means using USPS or UPS.
International orders are shipped by USPS Priority Mail International service.
Shipping costs are shown on the on the check-out page before the order is confirmed.
Damaged Shipments:
Shipments are insured.
You are responsible to collect from the carrier in case of damage.
Upon receiving your shipment, check all items carefully. If damage is found,
retain the original carton(s) and packing materials and:
- Call the shipper within 3 days.
Follow the instructions they give you.
- After you report to the shipper, call OneOnTheGo (662-234-0492), let us
know about the damage and give us the claim number. We will help as much as possible.
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If you follow these procedures, the carrier is likely to honor your claim for damages.
Occasionally, the insurance may not be for the full amount of the purchase. In those cases, OneOnTheGo will augment the
shipper's insurance to the full amount of the purchase.
Warranties:
All items are covered by the manufacturers' warranties. OneOnTheGo will assist you in receiving warranty service.
Refunds:
If you are not happy with your purchase, you may return it within one week of delivery and receive
a full refund (less credit card service fee and shipping).
To exercise this privilege, contact OneOnTheGo within one week of receiving shipment.
Your refund will be issued after return of the undamaged items. You should insure the shipment for the full
purchase amount. If there is shipping damage, then your refund will reduced by the uninsured amount
of the damage.
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